Last updated: 23 October 2026

Offsite Thailand respects your privacy. This Privacy Policy explains how we collect, use and protect personal information when you visit offsitethailand.com or contact us through the website.

1. Who we are

Offsite Thailand is a company retreat and offsite-planning service provided by Boutique Hospitality Co., Ltd. through the website offsitethailand.com.

Boutique Hospitality Co., Ltd. is responsible for the collection and use of personal information described in this Privacy Policy.

Company: Boutique Hospitality Co., Ltd.
Registration number: 0505568006372
Business address: 88/40 Kankanok 21, Mae Hia, Aumphor Muang, Chiang Mai 50100, Thailand
Website: https://offsitethailand.com
Privacy and data protection contact: support@acemsthailand.com

In this policy, “we”, “us” and “our” refer to Boutique Hospitality Co., Ltd., the company providing the Offsite Thailand service.

Ace Marketing Solutions provides website hosting, maintenance and technical support on our behalf. Its website support team receives privacy enquiries at the email address above and coordinates with us as necessary.

2. Information you provide to us

When you submit an enquiry or contact us through our website, we may collect:

  • Your name.
  • Your email address and any other contact details you provide.
  • Your company name, if supplied.
  • Preferred destinations, group size and number of nights.
  • Requirements for accommodation, food, meeting spaces, activities or other retreat services.
  • The contents of your message and subsequent correspondence.

We use this information to understand your requirements, answer your questions and discuss the services you have requested.

3. Information collected when you visit the website

Our website uses Google Analytics for basic website usage tracking.

Depending on your consent choices and our Analytics configuration, this may include information such as:

  • Pages viewed and interactions with the website.
  • Approximate location.
  • Browser and device information.
  • Referring websites or traffic sources.
  • Visit times and session information.
  • Online identifiers used to measure visits.

Our hosting and maintenance systems may also process technical information, including IP addresses and server logs, to operate the website, investigate faults and protect against spam or misuse.

4. How we use your information

We use personal information to:

  • Respond to enquiries and requests for estimates.
  • Communicate with you about potential retreat arrangements.
  • Keep an appropriate record of our correspondence.
  • Operate, maintain and secure the website.
  • Understand general website usage through Google Analytics.
  • Identify technical problems and improve the website.
  • Comply with applicable legal obligations and address disputes where necessary.

We do not use website enquiries to send unrelated marketing without an appropriate legal basis.

Depending on the purpose and circumstances, we process personal information on the following bases:

  • Steps requested before entering into a contract, such as preparing an estimate for you.
  • Our legitimate interests in responding to business enquiries, maintaining correspondence and operating a secure website, where these interests do not override your rights.
  • Consent, where required, including for non-essential analytics technologies.
  • Compliance with applicable legal obligations.

Providing enquiry information is voluntary. However, if you do not provide sufficient contact information or details about your request, we may be unable to respond or prepare a useful estimate.

Where we rely on consent, you may withdraw it. Withdrawal does not affect processing lawfully carried out before that withdrawal.

6. Website hosting and maintenance

We engage Ace Marketing Solutions to host, maintain and support our website and associated website platforms.

Where necessary for these services, authorised personnel may access website systems, technical records and enquiry information on our behalf. Such access is for website operation, maintenance, support and security—not for their independent marketing purposes.

We remain responsible for how personal information is handled on our behalf.

7. Disclosure of information

We do not sell or rent personal information submitted through our website. We do not provide website enquiries to other businesses for their independent marketing.

Limited processing or disclosure may nevertheless occur where necessary:

  • By Ace Marketing Solutions and the hosting or technical infrastructure used to operate and maintain the website.
  • By Google in connection with Google Analytics.
  • Where required by law, a valid legal process or a competent authority.
  • Where necessary to establish, exercise or defend legal claims.

Submitting a website enquiry does not authorise unrestricted sharing of your information with retreat suppliers. If further information or disclosure is needed to arrange services, we will explain the relevant arrangements separately.

8. Google Analytics and cookies

We use Google Analytics to understand how visitors find and use our website. This helps us identify useful content, understand general traffic patterns and improve the website.

Google Analytics may use cookies or similar technologies to distinguish visits and measure website interactions. Google processes information in accordance with its applicable terms and privacy documentation.

You can read more in:

Where consent is required for analytics cookies or similar technologies, we will request it before using them.

You can use your browser settings to manage or delete cookies. Where our website provides cookie-preference controls, you can also use those controls to change your choices.

Blocking cookies may affect some website functions.

9. International processing

Google Analytics and the infrastructure supporting our website may involve processing personal information outside Thailand.

Where such processing involves an international transfer, we will take the steps required by applicable data protection law, including appropriate safeguards or another lawful transfer basis.

You may contact us for further information about relevant service providers and processing arrangements.

10. How long we retain information

We keep personal information only for as long as it is needed for the purpose for which it was collected, subject to applicable legal requirements.

Retention is determined as follows:

  • Enquiry information and correspondence: retained while we respond to your request and for a reasonable period afterwards where needed for follow-up, an ongoing business relationship or a dispute.
  • Information that becomes part of a booking: retained according to the relevant service arrangements and any applicable legal obligations.
  • Website security and technical logs: retained for the period needed to investigate faults, maintain security and address misuse.
  • Analytics information: retained according to the retention settings applied to our Google Analytics property and the relevant Google service arrangements.

We review information for deletion or anonymisation when it is no longer needed. Some information may be retained longer where required by law or necessary for a legal claim.

You may contact us to ask about the retention period applicable to your information.

11. Information security

We treat information provided through the website as confidential and use appropriate technical and organisational measures designed to protect it.

Ace Marketing Solutions supports website hosting, maintenance and security. Access to personal information is limited to authorised people who need it for their responsibilities.

No website, email service or storage system can be guaranteed completely secure. Please contact us if you believe information submitted through our website has been compromised.

12. Your privacy rights

Subject to applicable law and relevant exceptions, you may have the right to:

  • Access your personal information and obtain a copy.
  • Correct inaccurate or incomplete information.
  • Request deletion, destruction or anonymisation.
  • Request restriction of processing.
  • Object to certain processing.
  • Request data portability where applicable.
  • Withdraw consent where processing relies on consent.
  • Complain to the relevant data protection authority.

To make a request, email support@acemsthailand.com.

We may ask for information reasonably necessary to verify your identity before responding. We will respond within the period required by applicable law and explain any applicable limitations.

For concerns under Thailand’s Personal Data Protection Act, you may also contact the Office of the Personal Data Protection Committee.

Our website may contain links to other websites or social media platforms. Those services have their own privacy practices, which are not controlled by us.

Please review their privacy notices before providing personal information.

14. Scope of this policy

This policy covers website visits and enquiries.

If you proceed with a retreat or event booking, additional information may be needed to arrange accommodation, transport, meals or activities. Where necessary, we will provide further privacy information about that processing.

15. Changes to this policy

We may update this policy to reflect changes in our website, service providers or legal requirements.

The updated version will appear on this page with a revised “Last updated” date. Where required, we will provide further notice.

16. Contact us

For questions about this Privacy Policy or requests concerning your personal information, please contact:

Boutique Hospitality Co., Ltd.
Provider of the Offsite Thailand service
Registration number: 0505568006372
88/40 Kankanok 21, Mae Hia, Aumphor Muang, Chiang Mai 50100, Thailand
Email: support@acemsthailand.com